Security & trust
Root runs a point of sale, takes payments, and keeps real double-entry books. The platform holds money, so it is built the way a financial system has to be. The things on this page are not features. They are the floor.
Protection
Card numbers are turned into tokens at the point of capture. Root never stores the raw card. That keeps the cardholder data out of our systems and keeps PCI scope minimal by design.
Every connection is encrypted in transit, and the data is encrypted where it lives. Nothing of yours moves or sits in the clear.
People see and do only what their role allows. Behind that, a complete audit trail records who did what and when, so every change has a name and a timestamp.
More than 30 background reconcilers run continuously to prove the books: catching drift, duplicate charges, unbalanced entries, and stale reconciliations before they become a problem. See the foundations
It is never used to train models. You can export it at any time, in full. Root holds your data to run your business, not to keep you.
The platform is built to stay up when the room is full, with regular backups so a server failure is never a bad day for your business.
Privacy
Root works because it can see across your whole operation: the sales, the books, the schedule, the inventory. Reading that is the job. Taking it is not.
Your records stay yours. They are never sold, never pooled with other businesses, and never used to train models. The intelligence in Root works on your data, for your business, in your account. You can export everything at any time and walk away with it whole. How Root AI uses your data
Compliance
Plainly, with no badges we have not earned.
| Area | Status |
|---|---|
| SOC 2 | In progress. |
| Card data | Tokenized at the point of capture. PCI scope kept minimal by design. |
| Encryption | Encrypted in transit and at rest. |
| Access | Role-based, with a complete audit trail. |
| Data use | Never used to train models. Exportable in full, anytime. |
Get in touch
Tell us what you operate and what you need to be sure of. We will answer plainly, and show you Root set up for your business, live.