For hotels & resorts
The dining room, the spa, the gift shop, and the dock each ring sales on a different system, and the night auditor stitches it back together by hand. Root posts all of it to one guest folio as it happens, so the balance is right before anyone goes home.
The folio
A server at the grill, a therapist at the spa, a clerk in the gift shop. Each one charges the room from the screen they already use, and it lands on the guest folio the instant it rings.
Dining, spa, retail, and the room night all post to the same account as they happen.
The couple in 412 carry their history, preferences, and balance to every outlet on the property.
The front desk
The host seats the window table and the desk knows it is the same guest who booked the cabana this morning. Every reservation arrives with the guest's full history attached, so no one starts the night cold.
Tables, rooms, cabanas, and appointments run on the same scheduling engine.
A booking links to the same profile that holds the folio, so the desk recognizes a returning name on sight.
Every outlet
Each restaurant, shop, and amenity is its own outlet, and each resort is its own property. They roll into one ledger, so you read the whole portfolio on a single page or drill straight to one bar tab.
Sales roll up by outlet, by property, and across the whole portfolio without a manual merge.
Members, corporate guests, and wedding blocks charge now and settle later, aging on their own ledger.
| Account | Debit | Credit |
|---|---|---|
| Sales revenue | — | 1,284,902 |
| Cost of goods | 436,120 | — |
| Gift card liability | — | 52,840 |
| Accounts receivable | 18,305 | — |
The night audit
Because every outlet posts to the same ledger as charges happen, the auditor reviews exceptions instead of rekeying totals. Post room and tax, settle the day, and roll the date without exporting to a second tool.
The night audit and period close happen where the work happened, signed off in one place.
Trial balance, deposits, and statements are ready when you open the report, not a month later.